Refund Policy

Resources are digital downloads delivered instantly, so purchases are generally final once the file has been downloaded. We will review a refund request when:

• the file is corrupted, empty, or will not open;
• you were charged more than once for the same resource; or
• the purchase was made without your authorization.

Submit requests within 14 days of purchase, with your order number from the order details in your library. We do not refund purchases simply because a resource was already owned, was not what you expected after previewing it, or does not print on a specific home printer.

Basic and Pro creator tiers are billed yearly and renew automatically until canceled. You can request a full refund within 14 days of a new charge or a renewal charge, as long as you have not received creator payouts during that period. After 14 days, the current year is non-refundable.

Canceling stops the next renewal; your tier stays active until the end of the period you already paid for, and your published listings stay live until then.

Featured boosts are non-refundable once the boost period has started, because placement is delivered immediately.

Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days. When a resource is refunded, your access to that file is removed, and the creator's share of that sale is reversed from their earnings.

Please contact us before opening a dispute with your bank — most issues are resolved faster directly. Accounts with repeated chargebacks may be suspended.